Privacy Policy

Customer Support Centre Pune values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, phone calls, and service requests.

1. Information We Collect

We may collect the following information:

• Name
• Mobile phone number
• Email address (if provided)
• Service address
• Appliance details and service information
• Preferred appointment time
• Website usage and analytics data

2. How We Use Your Information

Your information may be used to:

• Respond to service inquiries
• Schedule technician visits
• Provide appliance assistance and support services
• Send appointment confirmations and updates
• Improve website functionality and customer experience
• Maintain records for service quality purposes
• Comply with applicable legal requirements

3. Call Tracking & Contact Forms

When you call our customer support number or submit a contact form, we may collect and store the information you provide to help process your request and improve service quality.

4. Cookies & Analytics

Our website may use cookies and analytics tools to understand visitor behavior, improve website performance, measure advertising effectiveness, and enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties.

Information may be shared only:

• With technicians assigned to your service request
• With service partners assisting in service fulfillment
• When required by law or legal authorities
• To protect our legal rights or prevent fraud

6. Data Security

We implement reasonable security measures to protect personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

8. Service Communications

By providing your contact information, you consent to receive communications regarding:

• Service requests
• Appointment scheduling
• Technician dispatch updates
• Customer support communications

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent when permitted by law

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page and become effective immediately upon publication.

12. Contact Information

Disclaimer

Customer Support Centre Pune is an independent appliance support provider. We are not affiliated with, authorized by, endorsed by, or associated with any appliance manufacturer, brand owner, or trademark holder.

Any brand names, logos, or trademarks mentioned on this website belong to their respective owners and are used solely for identification and informational purposes.